Privacy Policy

Last updated: April 3, 2025

This Privacy Policy describes how Karbeslimo ("we," "us," or "our") collects, uses, stores, and shares information about you when you access or use our platform, services, and website (collectively, the "Services"). By using our Services, you acknowledge that you have read and understood this policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you provide when you register an account, enroll in courses, communicate with instructors, or contact our support team. This may include:

• Full name and contact details such as email address and phone number
• Billing and payment information processed through our payment providers
• Profile details including preferences, learning goals, and language settings
• Messages, feedback, and other communications you submit through the platform

1.2 Information Collected Automatically

When you interact with our Services, we automatically collect certain technical data, including:

• Device identifiers, browser type, operating system, and IP address
• Pages visited, session duration, clicks, and navigation paths
• Cookies, pixel tags, and similar tracking technologies
• General geographic location derived from your IP address

1.3 Information from Third Parties

We may receive information about you from third-party services you connect to your account, such as single sign-on providers, payment processors, or analytics partners. The data received depends on the permissions you grant to those services.

2. How We Use Your Information

We use the information we collect to:

• Create, manage, and maintain your account and learning profile
• Deliver, personalize, and improve the educational content and features of our platform
• Process payments and manage billing securely
• Send transactional communications such as enrollment confirmations, session reminders, and account notifications
• Provide customer support and respond to inquiries
• Monitor platform performance, detect errors, and ensure technical security
• Comply with applicable legal obligations and enforce our terms
• Analyze usage trends to improve user experience and develop new features

3. Cookies and Tracking Technologies

We use cookies and similar technologies to operate core platform functions, remember your preferences, measure performance, and understand how users engage with our Services. You may configure your browser to refuse cookies or alert you when cookies are being set. Please note that disabling certain cookies may affect the availability or functionality of some features.

We may work with third-party analytics and advertising partners who place their own cookies on your device subject to their own privacy practices.

4. Sharing of Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: We share data with trusted vendors who perform functions on our behalf, such as payment processing, hosting, analytics, and email delivery. These parties are contractually obligated to protect your data and use it only for the purposes we specify.
• Instructors and collaborators: Information necessary to facilitate your learning sessions — such as your display name or session participation — may be visible to instructors or other enrolled participants.
• Legal compliance: We may disclose information when required by law, regulation, court order, or to protect the rights, safety, or property of our users or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in accordance with this policy.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Services, resolve disputes, comply with legal obligations, and enforce our agreements. When data is no longer required for these purposes, we delete or anonymize it using secure methods.

You may request deletion of your account and associated data at any time by contacting us. Certain records may be retained for a limited period after deletion where required by law or legitimate business need.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. These include encrypted data transmission, access controls, and regular security reviews.

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

7. International Data Transfers

Our Services are operated internationally and your information may be processed and stored in countries other than the one in which you reside. By using our Services, you acknowledge that your data may be transferred across borders. We take steps to ensure that such transfers are conducted in accordance with applicable data protection standards.

8. Your Rights and Choices

Depending on your location, you may have certain rights with respect to your personal information, including the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data, subject to certain exceptions
• Object to or restrict certain types of processing
• Request a portable copy of your data in a structured, machine-readable format
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided in the Contact section below. We will respond to your request within a reasonable timeframe. We may need to verify your identity before processing certain requests.

9. Children's Privacy

Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from individuals in this age group. If we become aware that we have inadvertently collected such information, we will take prompt steps to delete it. If you believe a child has provided us with personal information, please contact us immediately.

10. Third-Party Links and Services

Our platform may contain links to external websites or integrate third-party tools. We are not responsible for the privacy practices of those third parties and encourage you to review their respective privacy policies. This Privacy Policy applies solely to information collected through our own Services.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will revise the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice within the platform. Your continued use of the Services after any changes take effect constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• Email: [email protected]
• Phone: +1 604 799 7295
• Mailing address: 485 Meadowood Dr, Winnipeg, MB R2M 5C1, Canada

We are committed to addressing your concerns promptly and transparently.